How do I reset a user's Droplet Password?

Created by Nick Duell, Modified on Wed, 11 Sep at 9:27 AM by Nick Duell

Little Note
This article is only relevant for organizations who do not use single sign-on (SSO), like Google Workspace.

As a platform administrator, you might need to reset a user’s password in Droplet. This is relevant if your organization isn’t using Single Sign-On (SSO). If your organization uses SSO, any password resets will need to be handled by your system administrator instead.


If you have the Admin Role, Owner Role, or a custom role with password reset permissions, you can easily reset a user’s password by following these steps:


Option 1: Reset via Actions Menu


1

Under Organization, go to the Accounts tab and check the box next to the user’s name.

2

Click on the Actions menu at the top.

3

From the dropdown, select Reset Password.

Option 2: Reset via User Card


1

Click the three-dot menu (⁝) on the user’s account card.

2

Select Reset Password from the options.


The user will then receive an email asking them to change their password.



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