Why am I getting an "Unauthorized Access" error?

Modified on Fri, 16 Feb 2024 at 12:16 PM

If you're seeing an "Unauthorized Access" error like the one below on your screen upon login or while navigating through the Droplet Application, there is no cause for concern, it may be due to the Roles and Permissions set on your user account.

Screen Shot 2022-03-30 at 6.17.15 PM.png

This message may appear for a couple of reasons:

  • User's account doesn't have the Permissions required to access that specific activity (determined by Roles assigned to the user).
  • All Roles have been removed from the user's account.

To correct this behavior:

You can also reach out to us with any additional questions or concerns.

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