As a platform administrator, you might need to reset a user’s password in Droplet. This is relevant if your organization isn’t using Single Sign-On (SSO). If your organization uses SSO, any password resets will need to be handled by your system administrator instead.
If you have the Admin Role, Owner Role, or a custom role with password reset permissions, you can easily reset a user’s password by following these steps:
Under Organization, go to the Accounts tab and check the box next to the user’s name.
Click on the Actions menu at the top.
From the dropdown, select Reset Password.
Click the three-dot menu (⁝) on the user’s account card.
Select Reset Password from the options.
The user will then receive an email asking them to change their password.
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