Clear your cache and cookies
If Droplet is loading slowly, showing an old version of a page, or behaving in a way that does not match what you expect, clearing your browser cache and cookies usually fixes it. Here is why it helps and exactly how to do it in every major browser.
Why clearing helps
Your browser saves copies of pages, scripts, and images so sites load faster on your next visit. That stored copy is the cache. Cookies are small files that remember things like your sign-in session and preferences.
Most of the time this speeds things up. But after we ship an update to Droplet, your browser can keep serving its older saved copy instead of the new one. That mismatch is what causes pages to look broken, buttons to stop responding, or a feature to behave oddly. Clearing the cache forces your browser to download the latest version, and clearing cookies resets a stale sign-in session.
Try these quick fixes first. They don't sign you out of anything.
Hard refresh: Press CtrlShiftR on Windows or Chromebook, or CmdShiftR on Mac. In Safari, use CmdOptionR.
Private window: Open Droplet in a private or incognito window. If the problem goes away there, clearing your cache and cookies will likely fix it.
Clearing cookies signs you out of most websites, including Droplet, and removes saved sign-ins and site preferences for every site, not just Droplet. Have your email and password (or single sign-on) ready so you can sign back in at app.droplet.io.
Google Chrome (Windows, Mac & Chromebook)
Press CtrlShiftDelete on Windows, or CmdShiftDelete on Mac, or CtrlShiftBackspace on a Chromebook. You can also click the three-dot menu and go to Delete browsing data.
Set the time range to All time to clear everything, and check both Cookies and other site data and Cached images and files.
Click Delete data, then refresh Droplet and sign back in.
Safari (Mac)
In the menu bar choose Safari›Settings›Privacy.
Click Manage Website Data, then Remove All to clear both cache and cookies for every site. To clear just Droplet instead, type "droplet" in the search box, select the Droplet entries, and click Remove.
If you chose Remove All, confirm with Remove Now. Click Done, then refresh Droplet and sign back in.
To clear the cache only (and stay signed in), go to Safari›Settings›Advanced and check Show features for web developers. Then choose Develop›Empty Caches.
Mozilla Firefox (Windows & Mac)
Press CtrlShiftDelete on Windows, or CmdShiftDelete on Mac.
Set the time range to Everything, then check Cookies and site data and Temporary cached files and pages.
Click Clear, then refresh Droplet and sign back in.
Microsoft Edge (Windows & Mac)
Press CtrlShiftDelete on Windows, or CmdShiftDelete on Mac. You can also go to Settings›Privacy, search, and services.
Set the time range to All time, then check Cookies and other site data and Cached images and files.
Click Clear now, then refresh Droplet and sign back in.
Mobile browsers
Open the Settings app and go to Apps›Safari, then tap Clear History and Website Data. To keep your history but clear cache and cookies, go to Advanced›Website Data and tap Remove All Website Data.
Open Chrome, tap the three-dot menu, then Delete browsing data. Set the range to All time, check Cookies and site data and Cached images and files, and tap Delete data.
Frequently asked questions
Will I lose my Droplet data if I clear my cache?
No. Your forms, submissions, and account data live securely in Droplet, not in your browser. Clearing only removes the temporary copies your browser saved and signs you out, so you simply sign back in.
Do I need to clear cache and cookies, or just one?
Clearing the cache alone fixes most "old version of the page" problems and keeps you signed in. To do that, leave the cookies box unchecked in the steps above. In Safari, use the Empty Caches option in the note under the Safari steps. If the problem continues, repeat the steps with both boxes checked.
How often should I do this?
Only when you run into trouble. There is no need to clear regularly. Try a hard refresh first (see the tip near the top of this article). It often fixes a stale page without clearing anything.
I cleared everything and Droplet still is not working. What now?
Try a different browser or a private window to rule out an extension. If the issue persists, email support@droplet.io with your browser name, the page you were on, and a screenshot so we can help quickly.