Why you can't submit a form
If the submit button is not working, or the form will not move forward, it is almost always one of a few things. Here is how to find the cause and get unstuck in a minute or two.
Check for required fields and errors
The most common reason a form will not submit is a field that needs attention. Droplet highlights these in red and will not let the form move on until they are fixed.
1
Scroll through the whole form
Look for any fields outlined in red or marked with an error message. Required fields that are empty, or entries in the wrong format (like an email or a date), will block submission.
2
Fix each flagged field
Fill in anything required and correct anything flagged. The error note under a field tells you what it expects.
3
Try submitting again
Once every field is clear of errors, the submit button will go through.
Other things to check
- A file that is too large. If you are uploading a file, very large files can fail. Try a smaller file or a PDF.
- Your session timed out. If you have had the form open for a long time, your sign-in may have expired. Open app.droplet.io in another tab to confirm you are still signed in, then come back and submit.
- You are not the right person for this step. If the form is part of a workflow, only the person it is assigned to can act on it at that moment. Check that the request is actually with you.
- A browser hiccup. A stale browser cache can break buttons. See Clear your cache and cookies, or try a private or incognito window.
Tip If a single field keeps rejecting a valid-looking entry, copy your answer somewhere safe, refresh the page, and re-enter it. That clears most one-off glitches without losing your work elsewhere if the form saves drafts.
Still stuck after all of this? Reach the Droplet support team at support@droplet.io and include the form name and a screenshot of the error.