Why you can't submit a form
If the submit button is not working, or the form will not move forward, it is almost always one of a few things. Here is how to find the cause and get unstuck in a minute or two.
Check for required fields and errors
The most common reason a form will not submit is a field that needs attention. Required fields are marked with a red asterisk (*), and any field that needs fixing shows its own specific error message explaining what is wrong. The form will not move on until those fields are corrected.
Look for fields marked with a red asterisk (*) that are still empty, and for any field showing an error message. Required fields that are blank, or entries in the wrong format (like an email or a date), will block submission.
Fill in anything marked required and correct anything flagged. Each field's error message tells you exactly what it expects, so you can fix it without guessing. You can also move through the flagged fields with your keyboard, and screen readers will announce each message as you go.
Once every field is clear of errors, the submit button will go through.
Other things to check
- A file that is too large. If you are uploading a file, very large files can fail. Try a smaller file or a PDF.
- Your session timed out. If you have had the form open for a long time, your sign-in may have expired. Open app.droplet.io in another tab to confirm you are still signed in, then come back and submit.
- You are not the right person for this step. If the form is part of a workflow, only the person it is assigned to can act on it at that moment. Check that the request is actually with you.
- A browser hiccup. A stale browser cache can break buttons. See Clear your cache and cookies, or try a private or incognito window.